- You can order from Printing Questions in any of the following ways:
- On-line
- By telephone
- By e-mail
- Prices
of the products are shown in South African Rands. All products are
subject to currency changes and it is the right of Printing Questions to
change pricing at any time wihtout notice. Pricing on the site is an
indication.
- All enquiries to Printing Questions will be responded to within 24 hours.
- The
confirmation e-mail sent on acceptance of an on-line order is
acknowledgement of receipt of the order only, and is not necessarily a
confirmation of availability of the product.
- Every effort is
made to dispatch each order placed before 2:00pm (on a working day), on
a same day basis. We aim to deliver each order placed before 2:00pm, on
a next working day basis but this cannot be guaranteed.
- VAT will be charged at a rate of 14% on all orders.
- If
you receive a faulty or damaged product within 7 days of purchase, Printing Questions will reimburse your return postal costs. The postal
cost of faulty items returned outside of our 7 day return policy
(within the manufacturer's warranty period) are paid by the customer.
- Orders are sent via Courier (Next Day before 5.30pm) upon receipt of proof of payment only.
- European orders are sent via Courier on a 48 hour service.
- Printing Questions makes every effort to deliver all items within the stated
time. In the case of late delivery please contact us by phone, e-mail
or fax.
- In the unlikely event that you are not satisfied with
your purchase, i.e. it is faulty, of unsatisfactory quality or was
supplied in error by Printing Questions; you are entitled to a
replacement product or a refund within 7 days of purchase. Please phone
or e-mail for details.
- If you would like to cancel an order,
you will be refunded within 30 days of the date of cancellation. You
will be required to return cancelled goods in your possession. If goods
are not returned, a charge will be deducted from the refund to reflect
the cost to Printing Questions for collecting the goods.
- If you wish to return an item we recommend using a secure delivery method that requires a signature on delivery.
- Data
Protection: We will use your details for fraud prevention purposes. We
will check your details with fraud prevention agencies and if you give
us false or inaccurate information and we suspect fraud, we will record
this.
- These terms and conditions do not affect your statutory rights.
COMPLAINTS:
- To
register a complaint, please contact Printing Questions using the
online form listed on the 'Contact' page. Please give details of your
complaint including any relevant information such as dates, times etc.
- We endeavor to respond to all complaints within 1 working day.
- Every
effort will be made to resolve complaints within as short a time as
possible. Actual time will depend on nature of complaint and
co-operation of third party, if applicable.
- You will be kept updated throughout the process.
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Terms and Conditions 
